SERVICE AS IT SHOULD BE
OUR STORE POLICIES
At Eternal, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
HOW WE DO IT
If packages are refused or undeliverable based on customer error or unavailability to receive the package, the shipping carrier may return the order to Eternal due to their inability to deliver. If you choose not to have your order re-delivered, we can refund you the cost of the items purchased; however, the original shipping cost and any undeliverable charge from the shipping carrier will be deducted from your refund.
EVERYTHING YOU NEED TO KNOW
If you are not satisfied with an item purchased from Eternal, you can return the item for refund within 14 calendar days using the following guidelines:
Items priced as Final Sale items are non-refundable.
Regular priced and sale Items are refundable, but must be returned to Eternal in original condition, unused and in its original packaging. Once we receive your returned item(s), we will confirm receipt and conduct an inspection of the item(s). If any item does not meet these requirements, you will be notified. Eternal reserve the right to refuse to refund if the item has signs of wear and tear.
Customers wishing to return items purchased from Eternal must contact us to obtain a Return Merchandise Authorization Number prior to sending products back to us. Customers are responsible for return shipping costs.
ALL ABOUT INFORMATION SECURITY
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. This includes name, email, address, phone number and/or credit card information. Any information we collect from you may be used as follows:
To personalize your shopping experience and our customer service
To improve our website and merchandise offerings
To process purchases, refunds and other exchanges (i.e. responding to questions)
To send newsletters, sales alerts, and promotional emails
Third-party sites have independent privacy policies. We have no responsibility or liability for the content and activities of third-party links.